Divine HomeCare is a local, family run-specialist domiciliary care agency based in Radstock, Midsomer Norton near the City of Bath and was formed in October 2013. Despite being a new company the experience that the management team has is vast and spans over 20 years in both public and private care sector organisations.
Divine HomeCare is built on the desire to provide the best care to clients and their loved ones, and to be accessible in times of need, 24 hour a day 7 days a week.
Divine HomeCare is fully regulated by the Care Quality Commission (CQC) and we welcome and comply with the registration, inspection and auditing process that regulation brings. We firmly believe that this commitment to transparency and quality can only drive the best possible experience for the families that we support and care for.
CQC overall rating
Divine Homecare Latest Official Rating
Our values and standards
Our company values and standards underpin our entire ethos and are centred on 6 commitments which are depicted in the acronym DIVINE.
D – Dignity
Preserving dignity. We value the unique life experiences of each client and to offer them the respect and dignity that they deserve whilst working in partnership with other agencies involved in their care so as to ensure a seamless care service.
I – Individuality
Every client is a unique individual. We recognise that each client has a life story that we want to listen to and understand. We strive to provide our clients with an individualised, high quality flexible care service that offers real personal choice and control.
V – Values
We are values driven. We uphold strong ethical values in meeting our clients’ needs in a manner which is non-discriminatory, sensitive to their cultural needs and respectful of their environment and traditions.
I – Integrity
Our promise to our clients is the most vital product. We strive to surpass their expectations by delivering a tailor-made service.
N – Needs
We are needs driven. We strive to meet the needs of our clients through working in collaboration with their social workers, relatives, carers (as appropriate) so as to formulate a personal care plan which adequately reflects their needs at any one time.
E – Excellence
Excellence is our passion. Professionalism, honesty and transparency form an integral part of what we do. We view every care encounter as an opportunity to leave our clients with long lasting positive care experiences.
We are pleased that DH are now looking after our nan, their carers are a breath of fresh air. They introduced our nan to only 2 carers unlike the previous agency and they have made it easy for the family and nan to continue to live in her own home. We have referred our neighbour to DH due to their excellent service.Client Relative (JH) Domiciliary Care