Who we are and how to contact us
For the purpose of the Data Protection Laws, the data controller is Divine HomeCare Solutions, registered company number 08718198.
FAO: Privacy Officer,
Office 6, Unit 22,
Wansdyke Business Centre,
and ask to speak to the Privacy Officer.
Under the Data Protection Laws your rights are:
- To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
- Access – You are entitled to find out what details we may hold about you and why.
- Rectification – We are obliged to correct or update your details.
- Erasure – This is also known as the request to be forgotten.
- Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
- Data portability – You have the right to obtain and reuse your personal data that you have provided to us.
- Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
- Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
The data we collect about you
We collect and process Personal data. The personal data we process may include name, address, geographic location and email address. It may also include IP address and cookies for website visitors.
Our collection methods are:
our website; engagement of our services; communication with us; and engagement of third parties who use our services.
How your data will be used
We use information held about you to: ensure that content from our site is presented in the most effective manner for you and for your devices; provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or in accordance with a Legitimate Interest; carry out our obligations arising from any contracts entered into between you and us; allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website; carry out necessary maintenance to our infrastructure; and notify you about changes to our services.
We also embrace the use of social media and may wish to process any comments made public by you.
Legitimate interest & marketing
Where we rely on a Legitimate Interest we will record our decision and our method on making this decision. This can be requested by you at any time.
If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about.
We will keep your information within the ‘organisation’ except where disclosure is required or permitted by law or to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Please see below the list of services where we use third party data processors which sets out the categories of recipients of personal data.
- IT Provider – Cloud Service – IT Support
- Email Provider
- Rota / Scheduling / Care Client / Staff Information Cloud Service Provider
- Training Provider – Online Delivery
- Payroll Cloud Service Provider
- Card Payments Processing Cloud Service Provider
- Accountants / Solicitors
- Communications Service Provider
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.
Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
The information we supply will:
Confirm that your data is being processed;
Verify the lawfulness and the purpose of the processing;
Confirm the categories of personal data being processed;
Confirm the type of recipient to whom the personal data have been or will be disclosed, and Let you have a copy of the data in an intelligible form.
Please note that you may need to provide identification in order to prove who you are to access your data.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Right to Complain
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113. We would, however, like to have the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.